Privacy Policy

Effective Date: 15/03/2026

This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from Celesta's Designs ("we", "our", or "us"). We are committed to ensuring that your privacy is protected in compliance with the Privacy Act 1988 (Cth), Australian Privacy Principles (APPs), as well as international laws such as the GDPR for customers in the European Union and CCPA for California residents.

By using our services and providing personal information to us, you consent to the practices outlined in this Privacy Policy, including the potential international transfer of your personal data.

1. Collection of Personal Information

We collect personal information to process orders, communicate with customers, and provide a personalized service. This information may include:

Personal Details: Name, email address, phone number, postal address, and payment information.
Payment Information: We collect payment information through Stripe and Wix Payments, which are third-party services used for processing payments. We do not store sensitive financial information directly.
Communication: Any correspondence you send us, including emails, messages, and phone calls.
Cookies: We use cookies and other tracking technologies to improve user experience on our website.

2. How We Use Your Personal Information

We use the information we collect for the following purposes:

To process and complete your orders, including delivering products and services.
To communicate with you, such as confirming orders, responding to inquiries, and providing customer support.
To send promotional materials, updates, and information regarding new products or services (if you have opted in).
To improve the functionality and performance of our website.
To comply with any legal obligations, including tax and financial reporting requirements.

3. Sharing Your Personal Information

We may share your personal information with third-party service providers for the following purposes:

Payment Processing: We use Stripe and Wix Payments to process payments securely. These third parties may collect and store your payment details, subject to their own privacy policies.
Email and Communication: We may use third-party services (e.g., Wix, Mailchimp) to send you email notifications, order updates, or marketing content.
Analytics and Marketing: We may use third-party analytics services, such as Google Analytics, to monitor website traffic and improve our marketing efforts.
Legal Compliance: We may disclose your personal information to comply with legal requirements, such as a court order or government request.

We do not sell or rent your personal information to third parties.

4. Data Security

We take reasonable steps to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no data transmission over the internet can be guaranteed as 100% secure. While we strive to protect your information, we cannot ensure or warrant the security of any information you transmit to us.

5. Your Rights and Choices

Under Australian law, you have the right to:

Access Your Information: You may request access to the personal information we hold about you.
Correction: You can request to update or correct any inaccurate or incomplete information.
Opt-Out of Marketing: You may opt out of receiving marketing communications at any time by following the unsubscribe instructions in the email or by contacting us directly.
Delete Your Information: You can request that we delete your personal information, subject to certain legal obligations that may prevent us from doing so.

6. Cookies and Tracking Technologies

We use cookies and similar technologies on our website to enhance your user experience. Cookies are small files stored on your device that allow us to remember your preferences, track user trends, and improve site functionality.

You can manage your cookie preferences through your browser settings. However, disabling cookies may impact your ability to use certain features of our website.

7. Storage and Retention of Your Data

Your personal information is stored securely on Wix's servers, and we retain it only as long as necessary for the purposes outlined in this Privacy Policy or as required by law. When personal data is no longer required, we will delete it in accordance with applicable laws.

8. Third-Party Links

Our website may contain links to other websites that are not operated by us. We are not responsible for the content or privacy practices of these third-party sites. We encourage you to review the privacy policies of any external sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected such information, we will take steps to delete it.

10. International Data Transfers

By using our services, you acknowledge that your personal data may be transferred and stored outside of your country of residence, including to countries with different data protection laws. We take reasonable steps to ensure that your information is protected in accordance with this Privacy Policy and applicable laws, including when data is transferred internationally.

For example, if you're located in the European Union or United Kingdom, your personal information may be transferred to countries such as Australia. We ensure that such transfers are done in accordance with applicable data protection laws, including the implementation of standard contractual clauses, where necessary.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights under the Privacy Act 1988 (Cth), please contact us at:

Email: sales@celestasdesigns.com